Effective Date: 21 August 2025
Lift Ease Pty Ltd respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Spam Act 2003 (Cth). This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information when you interact with our website, services, and business operations. By engaging with Lift Ease, you consent to the collection, use, and disclosure of your information as outlined in this policy.
1. Collection of Personal Information
Lift Ease may collect personal information including but not limited to your name, phone number, email address, physical address, project details, purchase history, service records, communication records, and any other information you provide to us directly or through third parties. We may also collect technical data such as IP address, browser type, device information, and website interaction data through cookies and analytics tools.
2. Method of Collection
Personal information is collected directly from you when you submit an enquiry, request a quote, contact us via phone, email, or in person, engage us for products or services, or interact with our website or marketing campaigns. We may also collect information from third parties including advertising platforms, referral partners, contractors, or publicly available sources where permitted by law.
3. Use of Personal Information
Lift Ease uses personal information for the purposes of responding to enquiries, providing quotations, processing orders, managing installations, maintaining service and warranty records, improving our products and services, conducting internal business operations, and complying with legal obligations. We may also use your information to send updates, promotional material, and marketing communications unless you opt out.
4. Marketing & Communications
By providing your contact details, you consent to receiving communications from Lift Ease including phone calls, SMS, email, and other forms of contact. Marketing communications will comply with the Spam Act 2003 (Cth), and you may unsubscribe at any time using the unsubscribe link or by contacting us directly.
5. Use of Media & Project Content
By engaging Lift Ease for any services, you grant Lift Ease a perpetual, irrevocable, royalty-free right to photograph, video, record, and otherwise capture images, footage, and content of the works, installations, and project sites. This material may be used for marketing, advertising, promotional, portfolio, and commercial purposes across all media platforms without further consent or compensation. Lift Ease will take reasonable steps not to disclose personal identifying information without consent; however, you acknowledge that property images or installations may be recognisable.
6. Disclosure of Personal Information
Lift Ease does not sell or rent personal information. We may disclose your information to employees, contractors, subcontractors, authorised service providers, suppliers, professional advisers, insurers, regulators, and third-party service providers (including IT, marketing, and analytics providers) where necessary to operate our business. All such parties are required to handle information in accordance with confidentiality and legal obligations.
7. Storage & Security
Lift Ease takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored electronically or physically and may be retained for as long as necessary to fulfil business, legal, warranty, and compliance obligations.
8. Overseas Disclosure
Some of our service providers or systems may store or process data outside Australia. By providing your information, you consent to such disclosure, and Lift Ease will take reasonable steps to ensure that overseas recipients handle your data in accordance with applicable privacy laws.
9. Access, Correction & Deletion
You have the right to request access to the personal information we hold about you and to request corrections where information is inaccurate, incomplete, or outdated. You may also request deletion of your personal information, subject to legal, regulatory, and legitimate business requirements including warranty, service, and record-keeping obligations. Requests must be made in writing.
10. Cookies & Analytics
Our website may use cookies, tracking pixels, and analytics tools to improve functionality, monitor performance, and understand user behaviour. You may disable cookies through your browser settings; however, this may affect website functionality.
11. Data Retention
Lift Ease retains personal information for as long as necessary to fulfil the purposes outlined in this policy, including ongoing customer relationships, warranty obligations, legal compliance, and dispute resolution.
12. Limitation of Liability
To the maximum extent permitted by law, Lift Ease will not be liable for any unauthorised access, loss, or misuse of personal information beyond its reasonable control.
13. Changes to This Policy
Lift Ease reserves the right to update or modify this Privacy Policy at any time. Updated versions will be published on our website with a revised effective date.
14. Contact
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, you may contact Lift Ease in writing via the contact details provided on our website.